Wednesday, February 08, 2012
Customer Service
- Service Area by Radius (miles) : 100
- 24 hour emergency service
- Pick-up and delivery of product
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- Follow-up with physicians (progress and compliance)
- User compliance reports
- Product and technology training for physicians and therapists
- In-store health clinics (blood pressure, respiratory, glucose, etc.)
- Cleaning of equipment
- Loaner products while client's product is in for service
- Respiratory health education to seniors in assisted living centers
- Provide oxygen conserving devices for client's ease of portability of Oxygen
- Accepting assignment (accepting full payment at the "maximum allowable charge" rate)
Mission, Philosophy & Vision Policy
Texas Home Medical, Inc. provides medical equipment and supplies to persons faced with today’s healthcare challenges. It is the policy of Texas Home Medical, Inc. to strive to improve the health of our clients/patients in a manner that distinguishes us in our industry. Client/patient rights, responsibilities, dignity and confidentiality are our highest priority in the delivery and follow-up process. We will constantly provide our staff members with updates in the latest home healthcare technology through attendance at seminars, participation in training programs, in-house education and other appropriate methods.
Our success is dependent upon the energy and intelligence of all of our Team Members. We strive to create a work environment where motivated Team Members can flourish and succeed to their highest potential. Knowing that each Team Member has a contribution to make, Texas Home Medical, Inc. encourages each Team to meet regularly to discuss issues, solve problems and appreciate each others’ contributions.
It is Texas Home Medical, Inc’s intention to grow the company and make a profit. We recognize that profits are essential to creating capital for growth, prosperity, opportunity, job satisfaction and job security. Thus, Team Members are urged to remember the company motto, “Taking Care of You Like Family “ when assisting any client/patient so that all of our company goals in this Mission, Philosophy and Vision Policy are met.